Delivery

All orders are processed within 2-3 business days and delivery will take place within 3-5 days of your order being confirmed. Orders are not shipped on weekends or holidays.

FOR CUSHIONS, THROWS & SMALL ACCESSORIES

Our standard delivery rate is £12.00
Signed for and tracked delivery £15.00

Furniture shipping & lighting costs will vary in the UK

All orders processed outside the UK will attract additional delivery charges. Please complete your order and contact us on 0207 443 5511 for delivery options.

Returns

We get it, sometimes you need to return an item and here at Rachel Winham we want to make this as easy as possible for you! We promise to refund any unused item you are not completely happy with when you return it to us in a saleable condition (all tags and packaging intact).

Please kindly note bespoke items and ex-display are non-refundable.

All you need to do to return your item is get in touch with us at [email protected] with your order number and details about the product you would like to return, then simply package the item back up and post it back to us within 14 days of receipt to the below address:

Rachel Winham Interior Design, 5 Pond Street, Hampstead, UK, NW3 2PN

We will process your refund back through our website within 14 days of it being returned. However, in the event of a delay receiving the parcel this may take up to a max. of 28 days.

Just an FYI – we don’t offer any refunds on sale items, unless they are faulty and at this time we are unable to offer you an exchange by post so if you want to swap your item for another please place a new order and return the unwanted item for a refund.

Any questions please email us on [email protected]

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